You can view the status and other information of all your orders, whether pending or fulfilled, that you have placed with Dreammakeup.in by clicking My Account link on the top right after you login to your Dreammakeup.in account. This will take you to “My Account – My Orders” page, where you can view the status of all your orders. Also note that our dispatch time is between 3-21 days from the date of placing the order.
Normally, pick up happens within 7 working days after the exchange request has been generated by the customer.
We do not have any product return policy.
We do not have any money refund policy. We only allow exchange for the products purchased. Also if you receive any faulty items, you can initiate an exchange and we will replace it with the correct product.
If you receive an email, a call from a person/association claiming to be from www.dreammakeup.in seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at dreammakeup.in or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.
You can view the status and other information of all your orders, whether pending or fulfilled, that you have placed with Dreammakeup.in by clicking My Account link on the top right after you login to your Dreammakeup.in account . This will take you to “My Account – My Orders” page, where you can view the status of all your orders.
Relax, your money is safe with us. Our estimated delivery time is between 3-21 days once you place the order. You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with dreammakeup.in To check the status of your pending orders, click on My Account link in the top right after you login to your dreammakeup.in account. This will take you to your “My Account – My Orders” page, where you can view the status of all orders.
You can raise the exchange request once for an order. So, please try all the products you’ve received in one order before initiating the exchange process as we do not provide multiple exchanges for the same order. You can exchange one product / multiple products from an order we only exchange in the case of damage item only.
Please note that we don’t have any second exchange policy. But if you have any other issues with your replacement order please click on Contact Us and leave a message. The customer service team will contact you.
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait any longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery, so that you can track it till we deliver the complete order.
Kindly reach out to us for the damaged product within 48 hours of delivery . You can visit the “My order” section of your dreammakeup.in account and click on the order number & request exchange by selecting the appropriate reason damaged product received. While we investigate, request you to please make note of the below pointers :
Please do not use the item for which claim is being raised.
You may be required to provide information like, short description of the case (A few questions will be asked to help us understand the scenario)
The snapshots of the product and a proper parcle opening video , packet and other boxes (If any) (Try to cover the sides which look tampered/damaged as per the Users.
Also, no exchange or credit voucher will be issued if the product is found to be used after quality investigation.
As your products have been picked up, now your replacement order will be processed and it will be shipped at the earliest. Also, in case if you have opted for a credit voucher, then the voucher will be activated post pickup.
Customer safety is of utmost importance to us and we are doing everything we can in keeping a track of the impacts of COVID-19. We are taking safety measures in keeping the packages and having as much as minimal contact during deliveries. We are strictly following Government protocols and abiding by the World Health Organization guidelines.
Our delivery people have been advised to reduce as much contact as possible with the customers by leaving the packages right at their doorstep and informing them.
You can track your order as soon as it is shipped out. To know the status of your item real time, just use the tracking number provided in the email sent to you and track your parcel from the courier partner’s website.
Yes, you can change the address or mobile number after you have placed the order. Kindly note no changes can be made after the order has been marked as “Packet Ready for Dispatch“.
We try to ship all products of an order together. However, sometimes few products of an order may get dispatched from different locations. If so, we might ship some products out first and ship the remaining in a separate shipment to ensure that you don’t wait any longer than you have to. We will notify you each time a shipment is dispatched or it is out for delivery; so that you can track it till we deliver the complete order.
We do not have any product return policy. We allow only exchange on damage item after a proper parcel opening video.
Also if you receive any faulty items, you can initiate an exchange and we will replace it with the correct product.
DREAMMAKEUP.IN exchange policy gives you an option to exchange items purchased on DREAMMAKEUP.IN once for damage / incoorect product issues within the specified 15 day exchange period. We only ask about parcle opening for understand the situation and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service which might take upto 7 days. You will see a pickup option when you submit an exchange request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will provide a credit note for the shipping costs upto INR 200/- provided the product is preserved in its original condition, tags, and packaging.
During Pick Up, our delivery agent may do a quality check on the return. After the product reaches our warehouse facility , we will conduct a quality check again which might take upto 7 days , if the picked product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch or receipt of a defective item, you will be provided with a replacement of the item once, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
- All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
- Under Exchange Policy:
- If you choose to exchange the item purchased by you on DREAMMAKEUP.IN within the specified exchange period for the different size of the same style, you will be provided with a replacement of the item(s) once, free of cost. INR 200/- will be charged as exchange charges if the customer raises an exchange request second time (allowed in selected special cases).
- Exchanges are only allowed for pin codes which are serviceable for an exchange.
- DREAMMAKEUP.IN shall reserve the right to restrict exchange of the items purchased on DREAMMAKEUP.IN if customer in any way breaches or misuse this policy
- DREAMMAKEUP.IN will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, DREAMMAKEUP.IN would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User.
- If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
- If you self-ship your returns, your shipping costs upto INR 200 would be reimbursed as a credit note subject to your return having met our Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship exchange, the exchange for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
In case of COD order , just click on the cancel button & your order will be cancelled. Kindly note no cancellation can be made after the order has been marked as “Packet Ready for Dispatch”.
Unfortunately, in some cases DREAMMAKEUP.IN might be forced to cancel an order due to inevitable circumstances such as : non availability of the product , non-delivery of the order due to restrictions etc.
We support the following payment options at DREAMMAKEUP.IN :
- Cash On Delivery (available in selected pin codes)
- Credit Card
- Debit Card
- Internet Banking
- E – Wallet
To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pincodes and upto a maximum order value of Rs.3000/-. However the COD option may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer. In such scenarios a customer will not be provided a COD (Cash On Delivery) payment option and customers will have to place a new order using Pre-payment options.
If you do not see a COD option on your payment page, this may be due to one of the following reasons:
- Our courier partners may not support the Cash on Delivery option for your delivery address.
- However the COD option may differ from customer to customer depending upon the order rejection percentage from a particular customer’s registered email id. (Order Rejection Percentage shall mean any undelivered orders which are returned from the address provided by the customer).